We use the latest and most sophisticated diamond impact engraving machines in the market, totally customized to meet our quality standards.

This revolutionary and simple product engraving technology is the most practical solution for engraving text, logos and images on a wide range of materials. It produces maximum quality and high-definition engravings with great durability.

Our engraving machines can create text, images, logos and more on multiple types of materials with excelent detail and an amazing quality.

Engraving is the practice of incising a design "usually images, text, and logos" onto a hard surface by cutting grooves into it.

All of our customizable jewelry is engraved using the latest and most sophisticated diamond impact engraving technology. The engraving color can vary slightly across different materials, but it's usually perceived with a white/grey tonality. It all depends on various factors suchs as lighting, daylight and surroundings, since the engravables tend to be metallic and highly reflective.

Yes of course! All of our products are made with the highest quality of 316L stainless steel or very resistant metallic alloys. We try to offer durable products that will never fade, tarnish or lose its original colour even when exposed to sweat and heat, in the shower, sea or swimming pool.

Definitely NOT! We are experts creating jewelry customizations and you are the expert in what you like. Combining these two together is the fun part!

We have created a very simple way of collecting customizations for each product at our online store so you don't have to worry about designing. You will have total control amonst the different customization options and we'll be responsible for creating an amazing and unique piece of jewelry.

Good question! We think designing is very simple with our new way of collecting product customizations for our jewelry.
We believe that keeping it simple for you is the key, so we have simplified your part so that it's very easy and dynamic. The best way to test it is by checking it out yourself!

Of course you can! You are the expert in what you like and we are experts creating jewelry customizations. Together we'll create the perfect gift! Simply amazing and unique.

The major problem for all jewelry products regardless of the material are scratches. Our recomendation for preventing these scratches, would be wrapping your jewelry in a soft cloth after cleaning it or keeping it in a jewelry box separate from other types of jewelry you have "small zip-lock bags work great".

Useful tips to have in mind:
- Avoid chemicals that can be damaging to certain types of metals.
- When in doubt, take it off and store your jewelry in a safe place.
- Use mild cleaners such as soap and a soft brush for cleaning you jewelry.

Everyone is different and therefore we cannot predict whether or not you will have an allergic reaction to jewelry. We follow strict regulations to ensure our jewelry is produced with the highest quality manufacturing standards.
If you are susceptible to allergies, we suggest checking with your doctor to determine your jewelry tolerance & potential reaction to certain metals.

Customizing our jewelry at our online store is totally Free!
Unlike other online sites, where several factors may affect the total price of a custom piece of jewelry, we don't charge for any type of customization.

We offer the following product customizations totally FREE:
- Text Engraving (Ideal for: Names, Text, Dates, Messages & more...)
- Logo Engraving (Ideal for: Personal Logos, Corporate Logos & more...)
- Photo Engraving (Ideal for: Weddings, Anniversaries, Baptisms, Family Memories, Pets & more...)

Unfortunately we don’t customize products that aren’t from our store. The main reason why, is because we have developed design templates for each one of our store’s products and any product outside of it would require a new design.

Yes we do! We offer product shipping to most countries in the world. Packages shipped to international addresses generally take 7-14 business days to arrive after your order is processed. Note that often orders will be passed to and delivered by your country's local postal service.

This is a very good question! Let's make it easy to understand...

European Union 🇪🇺
- Average shipping time 4 to 9 working days.

United Kingdom 🇬🇧
- Average shipping time 5 to 9 working days.

United States 🇺🇸
- Average shipping time 7 to 12 working days.

Canada 🇨🇦
- Average shipping time 7 to 12 working days.

Australia & New Zealand 🇦🇺
- Average shipping time 7 to 12 working days.

Rest of the World 🌍
- Average shipping time 7 to 15 working days.

*Please note that the shipping times are only estimations based on the average delivery speed to your country. Therefore it is not 100% guaranteed and we have no control over it.

European Union 🇪🇺
- Free for all orders over €50EUR

United Kingdom 🇬🇧
- Free for all orders over £45*

United States 🇺🇸
- Free for all orders over $60USD*

Canada 🇨🇦
- Free for all orders over $75CAD*

Australia & New Zealand 🇦🇺
- Free for all orders over $80AUD/NZD*

Rest of the World 🌍
- Free for all orders over €50EUR*

*These are currency exchange value estimations and they are subject to continuous changes. Please note that Giftnius uses the Euro (€) as its primary currency and therefore free shipping is calculted based on the actual Euro (€) conversion rate.

All of our customized orders are shipped out from our Canary Islands (Spain) workshop.

Let us thank you for trusting and choosing us!
Usually within 1 to 3 days after you place your order, you will receive a shipment confirmation email indicating that your order has shipped out along with it's tracking information.
Anyhow, if you have any questions regarding your order, you can always reach out to us here.

If the package cannot be delivered to the indicated shipping address due to causes attributable to the lack of cooperation of the customer (wrong or incorrect shipping address, absent recipient) or if the customer refuses to pick up the package, the package will be returned to us. We are not responsible for any additional costs or fees this issue may generate, therefore you will need to cover the cost.
For customized products we do not accept returns, so the customer will be contacted and asked to provide a correct address for reshipment. The customer will be responsible for paying the additional shipping cost incurred.

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox or contacting your local post office. You are more than welcome to reach out to us at here and we'll try on our end to help you and get this problem solved.

Since our personalized jewelry is custom made to meet your criteria, it can't be re-sold and therefore we do NOT offer refunds or exchanges on personalized products.
If a return is accepted for store credit or exchange, it may still be subject to non-refundable fees such as restocking, handling and/or recycling.

Very good question! We always send a confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us here and we’ll make sure it gets straightened out.

Please check your inbox for a shipping confirmation email. If it isn't there or you can't find it, please contact us here.

Don't worry, we have you covered!
We’ll need your name, the email address used to place the order, and the order number. Once we receive that, we will get back to you with additional details regarding your order status.
If you have a tracking number, we invite you to track your order here.

Although it isn't common, sometimes packages can go missing...
If you have not received your package in a timely manner, it could mean that it may have been lost in transit or that it's being held or stuck in customs.
Please contact us so we can personally take care of your situation and get your items delivered as soon as possible!

If your order is marked as delivered on the shipping company's tracking page, we are not responsible for missing parcels.

We are human and mistakes happen!
Sometimes although uncommon, customers create orders that are undeliverable due to address errors. If the order is returned to us, we want to make sure you receive your order but it will most likely require a reshipment fee. We are not responsible for any additional costs, therefore you will need to cover the cost of the second shipping attempt. If this is your case, please contact us here to make sure we fix the correct address so you can receive your order.

If we make a mistake on your order, we will do everything possible to correct our blunder!
Please contact us here with your name, order number, and the error or mistake that occurred so that we can make it up to you as soon as possible.

In case the mistake was on the customer's side, Giftnius can't be held accountable under any circumstances.
Unfortunately, if the package has been already sent or the engraving has been done, there isn't much we can do. All of our customers must provide the correct engraving information.

Please contact us right away here!
We can't guarantee it 100% but we may be able to correct the address if you reach out to us within the first 24 hours after you placed your order. Past this deadline, we are not responsible for any additional costs or fees this issue may generate.

All the products we offer on our website include their corresponding taxes depending on the country they are being sold. This is automatically done and also indicated in the shopping basket.

You can use any of the payment methods listed below to pay for your order. Your details are safe with us as we take security very seriously.

Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Google Pay, Shopify Payments, iDeal and more...

Good question! We are always creating campaigns and promo discount codes. To learn more about when our promo codes are active, we suggest you follow us on social networks...

Instagram

Facebook

At the checkout page, simply enter your discount code in the Promo/Discount box. This will automatically activate your discount code.

If you pay by debit card or PayPal, Giftnius will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

Absolutely! We keep your personal data private and confidential. More importantly, we will never share any payment information or method. For further details, we invite you to take a look at our Privacy Policy.

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to info@giftnius.com or through our Contact Form stating your proposal clearly and concisely.