In Giftnius, we hope that you love the products you have purchased. However, if you are not completely satisfied with your purchase, you may contact us to return your product and obtain a Full/Partial Refund or Store Credit. Please continue reading below for more information regarding our Return Policy.

 

Returns

All returns must be postmarked within Thirty ( 30 ) Days of the purchase date. To be eligible for a return, all returned items must be in new and unused condition and include if the case applies, all original tags and labels attached.

 

Return Process

To return an item, please email customer service at info@giftnius.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Giftnius - Returns Department
RMA Nº
C/ Valleseco 1 Blq.1 Esc. 1 Apt. 3C  
Vecindario, Las Palmas
35110 - Spain

Unless shipping costs are approved by our staff, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@giftnius.com.

 

Exceptions

The following items cannot be returned:

  • Customized Products
  • Gift Cards

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Questions

If you have any questions concerning our return policy, please don’t hesitate to contact us at info@giftnius.com or simply filling the Contact Form.